Terms &
Conditions

Here to Hear is honored to be part of your journey toward emotional well-being. Before using our services, please take some time to read through our Terms and Conditions. These terms explain how we operate, what you can expect from us, and the responsibilities we both share. By accessing our website, booking a session, or participating in any of our programs, you agree to the terms outlined below. Feel free to reach out if you have any questions—we’re happy to help!

Here to Hear is a space dedicated to emotional healing, mindfulness, and personal growth. Our mission is to provide supportive and compassionate services that help individuals, couples, and families navigate life’s challenges. We offer one-on-one sessions, couples and family therapy, healing retreats, and mindfulness workshops—all designed to promote self-awareness, resilience, and well-being.

To ensure a positive experience for everyone, we have some eligibility requirements:

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• Age Requirement: You must be at least 18 years old to book a session. If you’re under 18, a parent or guardian must provide consent and be involved in the booking process.

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• Accurate Information: You agree to provide truthful and accurate details when booking a session. This helps us offer the best experience tailored to your needs.

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• Wellness-Based Services: Our services are designed for personal development and emotional support. They are not a substitute for medical or psychiatric treatment. If you’re experiencing a mental health crisis or need medical attention, we strongly encourage you to seek professional healthcare support.

We provide various services to support emotional wellness, including:

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• One-on-One Sessions: Personalized guidance to help you explore emotions, set goals, and develop healthier thought patterns.

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• Couples and Family Therapy: Strengthening relationships through open communication, conflict resolution, and mutual understanding.

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• Healing Retreats: Transformative group experiences that focus on relaxation, mindfulness, and self-discovery.

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• Mindfulness Workshops: Practical tools for stress management, meditation, and self-awareness.

Each service is conducted in a confidential, respectful, and professional manner, ensuring a safe and judgment-free space.​

We aim to keep our booking process simple and convenient. Here’s how it works:

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• Scheduling: Sessions and programs must be booked in advance through our website or by contacting us directly. Availability may vary, so we recommend booking early.

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• Payment Methods: We accept online payments via secure payment platforms. Full payment is required at the time of booking unless otherwise stated.

• Cancellations: If you need to cancel, please do so at least 24 hours before your appointment to receive a full refund.

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• Late Cancellations: If you cancel within 24 hours of your scheduled session, a partial refund or rescheduling may be offered at our discretion.

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• No-Shows: If you miss your session without prior notice, we won’t be able to provide a refund. This policy helps us maintain fair scheduling for all clients.

We take your privacy seriously and follow strict confidentiality guidelines:

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• Personal Information: Any details you share with us, whether through booking or during a session, are kept private and secure.

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• Session Confidentiality: What you discuss in a session stays in the session. Your conversations are never shared unless required by law.

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• Legal Exceptions: If there’s a risk of harm to yourself or others, or if we are legally obligated (such as cases involving abuse or criminal activity), we may need to disclose certain information. We will always act with care and responsibility in such situations.

While we strive to provide guidance and support, it’s important to understand the scope of our services:

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• Not a Medical or Psychiatric Service: We do not diagnose, treat, or provide medical, psychiatric, or psychological services. If you are experiencing a crisis, please seek professional medical attention immediately.

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• No Guaranteed Outcomes: Personal growth and emotional healing take time. We cannot guarantee specific results, as progress varies for each individual.

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• Personal Responsibility: You are responsible for your decisions and actions and how you apply what you learn from our sessions and programs.

To the fullest extent allowed by law:

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• Here to Hear and its practitioners will not be responsible for any damages, losses, or injuries resulting from your use of our services.

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• We do our best to provide accurate and useful guidance, but we cannot be held liable for any decisions you make based on our sessions or materials.

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• If you choose to participate in physical activities (such as mindfulness exercises during retreats), you do so at your own risk. Please consult your doctor if you have any health concerns.

Our website, content, and materials are protected by copyright laws.

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• Ownership: All text, images, videos, and course materials on our website belong to Here to Hear and cannot be copied, distributed, or used without permission.

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• Respectful Use: You agree not to misuse our website, attempt to hack it, or engage in harmful activities like spamming or spreading malware.

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. If we make significant changes, we will notify users through our website or via email.

If you have any questions about these terms, please reach out at (803)822-9120 or visit us at 11134 Broad River Rd. PMB 193, Irmo, SC, 29063.